Job Details

Job Description:

Job Title: Centralized Scheduling Representative
Location: Springfield, MO
Department: Centralized Scheduling
Employment Type: Full-time
Shift: Monday - Friday 8:00 A.M. - 5:00 P.M.

Job Summary:

As a Centralized Scheduling Representative, you will be the first point of contact for our clients, providing exceptional service and support as you assist them with their scheduling needs. This position operates in a fast-paced call center environment, and the ideal candidate will be adept at handling multiple tasks while maintaining a positive and professional demeanor.

The Centralized Scheduling Representative position offers...

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine - 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Adhere to HIPAA guidelines to ensure customer privacy and confidentiality at all times.
• Answer incoming calls and provide assistance or direct them to the appropriate staff member.
• Assess customer needs, including crisis situations, and handle calls accordingly.
• Schedule first-time appointments for Outpatient and Psychiatric Services.
• Manage the appointment system, ensuring efficient and accurate scheduling.
• Perform clerical tasks such as sending appointment letters/reminders, filing, generating reports, maintaining activity logs, and entering information into tracking systems.
• Verify client insurance eligibility and referral sources using various websites and software systems.
• Take on additional duties as assigned by the supervisor.

Knowledge, Skills, and Abilities:

• Receives minimal instruction on day-to-day work and receives general instruction on new assignments.
• Excellent oral, written and interpersonal communication skills required.
• Must have strong customer service orientation skills.
• Able to multi-task while being a team player.
• Excellent typing skills and ability to work with a computer.
• Flexibility and open to floating to different multiple locations.
• Reliable transportation to get to area assigned.

Experience and/or Education Qualifications:

• High school diploma or GED required.
• Previous customer service experience is preferred.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.