Job Details

Job Title: School Police Communications Dispatcher

Department: School Police Services

Pay Grade: SP10/SP11

FLSA Status: Non-Exempt

Reports to: Director III - School Police

GENERAL PURPOSE

Responsible for providing support within School Police department with specific responsibilities for processing service requests pertaining to routine and emergency maintenance issues; maintaining department records in accordance with mandated lawful requirements; and coordinating assigned projects.

ESSENTIAL JOB FUNCTIONS

• Receive and process incoming phone calls, digital calls, digital notifications and walk-in traffic, which includes both emergency and non-emergency calls for the School Police, local Law Enforcement, Fire, Emergency Medical Services (EMS) and School Staff; and determines the appropriate response and course of action based on the nature of the calls.
• Maintain radio contact with officers in the field.
• Electronically open and close the FEMA safe rooms and activate staffing ensuring achievement of safety and security needs.
• Compile a variety of data developing formal reports, conveying information and complying with mandated requirements.
• Maintain service related files and records prioritizing routine maintenance; minimizing vehicle damage; and/or avoiding service disruptions.
• Maintain and correlate department records, including emergency drills, emergency contact information, School Police Reports and statistics.
• Monitor and dispatch emergency events under potentially high stress situations ensuring safety of students, staff and officers.
• Monitor video systems, weather events and alarm equipment ensuring safety and security needs and taking appropriate action when required.
• Respond to alarm systems, school police officer's radio transmissions, local police radio, telephone calls, inquiries from students, parents, walk-in-public and/or staff providing the necessary information and dispatching to field officers, custodial, and maintenance staff.
• Perform other related duties as required/assigned.

QUALIFICATIONS AND REQUIREMENTS

Education and Experience

• High School Diploma or its equivalent.
• Minimum of two (2) years of job related experience with increasing levels of responsibility is preferred.

Certificates, Licenses and Other Special Requirements

• Must have a Missouri Uniform Law Enforcement System (MULES) Certification, or be willing to obtain after hire and pass a MULES Recertification Test every two (2) years.
• Must pass a Drug Test.
• Must pass a Criminal Background Clearance, the results of which must satisfactory to the District, required.

Knowledge, Skills, and Abilities

• Knowledge of basic math, including calculations using fractions, percentages, and/or ratios; understand written procedures, write routine documents, and speak clearly; and solve practical problems.
• Knowledge based competencies required to satisfactorily perform the functions of the job include pertinent department policies and procedures; office practices and procedures; and concepts of grammar and punctuation.
• Skill to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions.
• Skill based competencies required to satisfactorily perform the functions of the job, including: operating two way radio and county emergency radio; operating standard office equipment including utilizing pertinent software applications; performing standard clerical procedures; and preparing and maintaining accurate records.
• Ability to analyze situations to define issues, draw conclusions and create action plans.
• Ability to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and use job-related equipment.
• Ability to work with a significant diversity of individuals and/or groups.
• Ability to collaborate and communicate effectively.
• Ability to apply critical thinking/problem solving to improve work processes.
• Ability to maintain confidentiality; set priorities; meet deadlines and schedules; work with detailed information; and adapt to changing priorities.
• Ability to work as part of a team or alone; adapt to changing priorities; and apply logical processes and analytical skills.
• Ability to perform under emergency conditions in situations requiring critical decision-making.
• Ability to multi-task during emergencies; setting priorities; working with detailed information/data; working with frequent interruptions.

Working Conditions and Physical Requirements

• Work environment is primarily inside, where the noise and temperature levels are moderate.
• The work is sedentary work that requires exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force to move objects.
• Must possess the physical ability to perceive the nature of sounds, make rational decisions through sound logic and deductive processes, express or exchange ideas by the spoken word, substantial movements (motions) with the hands, wrists, and/or fingers, and discern letters or numbers at a given distance.
• Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, grasping, handling, hearing, kneeling, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity and walking.
• Work environment is a 24-hour, 7 day a week operation, including SPS recognized holidays. Must be able to work any 8-hour shift on any day.