Job Details

Overview

Location: Springfield, MO

Salary: $22.00 USD Hourly - $24.00 USD Hourly

Duration: 1+ Years

Responsibilities

• Provide day-to-day operational support for a computing environment (e.g., computer center, unit computing, community of users).
• Ensure smooth running of IT operations by following well-established procedures.
• Deliver onsite deskside Tier 2 support.
• Perform and monitor stable and consistent IT processes such as:
• Communicate effectively via email with internal and external contacts.
• Identify and resolve problems using documented solutions.
• Escalate issues that fall outside the scope of established procedures.
• Apply basic technical knowledge to support operations and troubleshoot issues.
• Understand computing and networking fundamentals.
• Use standard desktop applications such as Microsoft Office, intranet, and internet tools.
• Follow computer security policies and understand general security concepts.
• Work with minimal supervision in a structured support environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development