Job Details

Description

The Comfort Inn at Thousand Hills is looking for the right person to work 2 Night Audit and 3 Evening shifts per week. Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

The weekly schedule would be 2 Night Audit shifts - 11 pm to 7 am - and 3 Evening Shifts - 3 pm to 11 pm. Job seekers interested in working in a high-energy environment with growth opportunities should start their application today!

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Field customer complaints when necessary
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations