Job Details

The Host Couple position exists to provide attentive and grace-filled hospitality to the guests at Focus on the Family's Retreat Centers, ensuring that each guest is welcomed and cared for during their stay by responding to any needs and concerns guests may have. The Host Couple is an active and critical member of the Hospitality Team, serving as the primary provider of non-therapeutic care and connection between the guests and the Retreat Center staff.Essential Duties/Responsibilities:Is present for arrival on Sunday or Wednesday calling each guest to provide a personal introduction, offering a warm greeting, providing tours, carrying luggage, etc.Is in the Hospitality Center each morning by 7:00am to welcome guests, fellowship with them, and lead prayer, continuing to serve and be present throughout breakfastIs present in the Hospitality Center throughout dinner and the evening, engaging with couples and providing a relaxing and inviting environment to allow for more connection with each guest. Is present at the close of intensives - praying with the guests and offering encouragement as they departGreets every person by name and makes conversation, prays for and with the guestsEnsures common areas are arranged appropriately and items are put away from the night beforeResponds to any conflicts with guests ensuring that safety is top priorityFacilitates and maintains communication throughout the week with the Operations team and therapists to partner in providing an excellent experience for each guestPerforms light maintenance and cleaning needs for the week, as neededOther Duties/Responsibilities:May perform additional maintenance and cleaning including sweeping, emptying trash, watering plants inside and outside, changing and charging batteries, replenishing supplies, and laundry, as neededWhen temperature is below 40 degrees, starts fires in various fireplaces at specified timesPerforms other duties as assignedManagerial Breadth/Scope of Job:NoneWorking Environment/Physical Activities:Stays for specified number of nights in lodging on propertyOccasional holiday and weekend work is requiredJOB QUALIFICATIONS/REQUIREMENTSCharacter/Spiritual:Exemplifies Ephesians 5:1-2, "Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us..."Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, "Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age."Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayerPrays personally for Focus on the Family's staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned with FOF core valuesPersonal Characteristics:Able to easily build rapport with guestsPeacemaker, compassionate, decisive, caring, approachable, welcoming, personable, hospitable, teachable, flexible, and has the heart of a servantKnowledge/Experience:High school plus additional courses equivalent to one year of college1-3 years of related experienceSkills, Abilities and Special Talents/Gifts:Requires highest level of independent judgment and decision-making abilitiesWillingness to be available at odd hours (i.e., nighttime, weekends) to help with guests needsAbility to communicate effectively (written and verbal)Ability to resolve conflict, disagreements, and misunderstandingsDiscretion in handling confidential/sensitive informationAptitude for handling unique interpersonal situationsAbility to handle emergenciesPay Range: $14.00 to $15.82/hrApplication Materials Required: Cover Letter, Resume/CV* Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Focus on the Family puts a high value on our team members and offers a unique benefit package.Employees scheduled for 20 hours or more per week are eligible for:Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and:Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership ReimbursementNote: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.* Temporary employees are not eligible for benefits, except for:Sick TimeBookstore DiscountFitness CenterPosting date: February 2024Unposting date: ongoing*Posting contact email: job@fotf.org* Employer accepts applications on an ongoing basis.