Job Details

Job Summary: This position serves as a program-based role designed for individuals selected to participate in the FOCUS program. Participants support operations across multiple areas as assigned, helping deliver a safe, clean, and welcoming environment for guests while gaining exposure to a variety of responsibilities. This role requires flexibility, a positive attitude, and a strong commitment to guest service while working in a themed environment.

This is a Seasonal-Summer Position

Starts 05/31/2026 and Ends 08/07/2026

*Prior to applying for this position, you must be selected to participate in the FOCUS program.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities: include the following. Other duties may be assigned

• Uses equipment or machine assigned to complete tasks in a particular area.
• Provide specific, clear instructions to guests as needed to ensure their safety.
• Clean, maintain work/break area.
• Provides excellent guest service and handles guest concerns/questions as they come up.
• Completes daily, weekly, monthly assignments depending on instructions given by leadership.
• In some cases, will ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Remain flexible to train and work in multiple areas. Must be willing to change assignments with little or no notice to cover staffing shortages.
• Making customers feel welcome and appreciated.
• Maintaining a themed environment.
• Implementing shop closing/cleaning procedures.
• Maintaining positive, helpful relationships with teammates.
• Assists guests by answering questions, providing product information, and being available for related services.

Required Skills/Abilities:

• Strong interpersonal and communication skills with the ability to interact positively with guests, teammates, and leadership.
• Ability to follow directions and adapt quickly in a fast-paced, changing work environment.
• Ability to remain calm and professional while responding to guest questions or concerns.
• Ability to work both independently and collaboratively as part of a team.
• Maintains attention to detail while completing assigned tasks and responsibilities.
• Willingness to learn new skills, procedures, and responsibilities as part of program participation.
• Ability to follow all safety procedures and company policies while maintaining a themed environment.

Education & Experience:

• Must meet eligibility requirements for participation in the assigned program.
• Previous customer service, hospitality, retail, food service, or attractions experience preferred but not required.
• Prior experience working in a team-oriented or fast-paced environment preferred.
• Must be able to successfully complete all required program and on-the-job training.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this job.
• Regularly lift and/or move up to 25 pounds
• Occasionally lift and/or move up to 40 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Continuously required to stand and walk
• Use hands to handle or feel and reach with hands and arms
• Occasionally required to climb, bend, squat, twist or sit, lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee may be:

• Continuously exposed to outdoor weather conditions.
• Occasionally exposed to wet or humid conditions (non-weather);
• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
• Occasionally exposed to extreme heat or cold (non-weather).
• Occasionally exposed to work near moving mechanical parts
• The noise level in the work environment is usually moderate.

Benefits Offered:

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401K & Profit Sharing - Profit Sharing and 401(k) Retirement plans are available.
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.

See all of the benefits offered through Silver Dollar City at:

Equal Opportunity Employer/ Disabled/ Veterans

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.